• Dubai Parks and Resorts
  • Monaco Grand Prix, Monaco
  • The FA Cup, England
  • Venice, Italy
  • London, England
  • Checkedin

Online Payment Terms and Conditions

Detailed description of goods and/or services

UNITED EUROPE (PTY) LTD is a business in the Travel & Tourism industry that markets and sells a series of travel products and services.

Delivery policy

Subject to availability and receipt of payment, requests will be processed within 24 hours and delivery confirmed by way of email (booking number / booking voucher etc.). If such services and products purchased require the use of a courier to deliver hard copies of documents and/or other purchased travel items, then all delivery costs shall be for the clients account. Such costs are approximately R100 for overnight delivery (in South Africa) to the door of the client (excluding Insurance) via the Post Offices Speed Courier Services.

Export restriction

The offering on this website is largely available to South African clients only. Sports Packages are available to the entire world with some restrictions.

Return and Refunds policy

The provision of goods and services by UNITED EUROPE (PTY) LTD is subject to availability. In cases of unavailability, UNITED EUROPE (PTY) LTD will refund the client in full within 30 days. Cancellation of orders by the client will attract a 15% administration fee.

Customer privacy policy

UNITED EUROPE (PTY) LTD shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from here.

Payment options accepted

Payment may be made via Visa or MasterCard credit cards or by bank transfer into the UNITED EUROPE (PTY) LTD bank account, the details of which will be provided on request.

Credit card acquiring and security

Credit card transactions will be acquired for UNITED EUROPE (PTY) LTD via PayGate (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details

Customer details will be stored by UNITED EUROPE (PTY) LTD separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).


UNITED EUROPE (PTY) LTD takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile

This website is governed by the laws of South Africa and UNITED EUROPE (PTY) LTD chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature: Accumulo House 11B Bedfordview Office Park 3 Riley Road Bedfordview 2007.


UNITED EUROPE (PTY) LTD may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information

This website is run by UNITED EUROPE TRAVEL SERVICES (PTY) LTD based in South Africa trading as UNITED EUROPE (PTY) LTD and with registration number 2010/024151/07 and having the following directors: Mark Buck, Nicolette Buck.

UNITED EUROPE (PTY) LTD contact details

Physical Address:
42 Tendele Road Douglasdale Sandton 2153

Postal Address:
PO Box 67938 Bryanston 2021 South Africa

Contact Numbers are:
Telephone: +27 (0)11 462 0962
Fax: +27 (0)11 462 1707
Support : info@unitedeurope.co.za